30 Day Money Back Guarantee
We have a 30 day money back guarantee on Blushield products this excludes sale items, headsets, batteries and books. We are 100% sure you will be satisfied with the performance of your product and if deemed not suitable may be exchanged or refunded as long as it is returned within the 30 day period. Returns must be express couriered to us directly. Feature a return customs declaration not more than $50 to avoid import charges and costly hold ups. Failure to declare reduced price on customs import declaration means we cannot receive your item and it will be returned at your own cost.
Product returned should be in original condition and original packaging and not damaged or scratched in any way and be returned by express courier. Refund does not include shipping costs. We have absorbed shipping costs to all customers as we need to track all items sent internationally. This cost of shipping will be deducted from any returns. Shipping costs start at $50 and go upwards according to weight.
Limited Lifetime Warranty
We offer a limited lifetime warranty against faulty product, this excludes misuse, batteries, loss or neglect, wear and tear, modification, battery life, power surge, lightning strike, inserting incorrect batteries or inserting batteries incorrectly, water damage and abuse. We retain the right to repair or replace product as we deem fit. All shipping costs are to be paid by the customer.
We cannot be held responsible for import charges and tax on your order, however we can assist by declaring a lower invoice value on the shipping document. This is not always available and depends upon the country of destination. Please make sure a daytime delivery address where someone will be able to sign for your parcel. Returned goods for non parcel delivery will incur extra shipping charges or a refund excluding our shipping costs.
Any returned product should be in its original packaging and in original condition. Returned product not in resalable condition will not be refunded in full. Any refund given will not include shipping charges already paid. Any returned product that incurs customs charges or shipping costs must be paid by the customer. Books, batteries and headsets are non-returnable. We cannot refund product that has been inserted into your ear for obvious hygiene reasons.
Dropped and Damaged
Damaged switches caused by dropping and accidental damage due to everyday use is not covered under the limited lifetime warranty. Sometimes a switch will suffer damage and no longer work due to dropping. These can be repaired must be at the customers own expense. All switches are tested 3 times before leaving the factory so damage to switches is often caused by dropping accidentally.
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